ISO 20000 - Principles of IT Service Management System (ITSM)
In this free online course, learn about ISO/IEC 20000-1 standard's principles, essentials and operations of ITSM.
This free online ISO/IEC 20000 course explains Information Technology Service Management fundamentals in practical terms. You will learn the ISO/IEC 20000 standards included in the series, the objectives of a Service Management System, details behind ITSM operations, ISO 20000:2018, ISO 20000-1 certification process and its equivalence with ITIL, to enable you to correctly implement and enforce it in your organization.
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